Island Quest Privacy Policy

Information We Collect

We collect personal information to deliver the Island Quest experience, improve our services, and meet legal obligations. The information we collect may include:

• Contact details such as your name, email address, and phone number when you create an account or contact support.
• Profile details including avatar, preferences, and saved routes that help personalize your adventures.
• Usage data about quests you complete, rewards you earn, and interactions with in-app features.
• Location data (when you opt-in) to guide you along routes, validate quest checkpoints, and surface nearby experiences.
• Device and technical information such as IP address, app version, and operating system to keep the platform secure and reliable.

How We Use Your Information

We use the information we collect to:

• Provide core gameplay features, including quest progress, map guidance, and reward tracking.
• Communicate with you about account activity, product updates, support requests, and promotional opportunities (you may opt out at any time).
• Maintain the safety and integrity of Island Quest by preventing fraud, enforcing policies, and detecting suspicious activity.
• Analyze usage trends to improve routes, events, and partner experiences across St. Maarten.

When We Share Data

We share personal data only when necessary to deliver Island Quest experiences or comply with the law. This includes:

• Trusted service providers (cloud hosting, analytics, communications, and payment partners) who process data on our behalf under strict contractual safeguards.
• Tourism partners when you redeem experiences or rewards that require sharing your name or confirmation details.
• Law enforcement or government authorities when disclosure is required by law, regulation, or legal process.

We never sell your personal information. Whenever possible, we aggregate or anonymize data before sharing.

Data Retention

We keep personal information only as long as you maintain an Island Quest account or as needed to provide our services. If you request account deletion, we remove or anonymize personal data within 30 days, except when retention is required for legal, tax, or fraud-prevention purposes.

Your Rights & Choices

• Access and update your profile details at any time through the Island Quest app.
• Manage notification preferences in-app or by following unsubscribe instructions in emails.
• Request data export or deletion by contacting us at privacy@islandquest.com.
• Withdraw consent to location tracking from your device settings; note that certain gameplay features rely on precise location.

Data Security

We implement administrative, technical, and physical safeguards to protect your information, including encryption in transit, role-based access controls, and continuous monitoring. No system is impenetrable, so we regularly review our practices and work with partners to mitigate potential risks.

Children's Privacy

Island Quest is designed for players aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

International Transfers

Island Quest is operated from the Caribbean with infrastructure in the United States and other regions. When we move data across borders, we rely on appropriate safeguards such as contractual clauses to protect your privacy rights.

Updates to This Policy

We may update this policy to reflect product changes, regulatory requirements, or security practices. If we make significant updates, we will notify you through the app or by email. The effective date at the top of this page reflects the latest revision.

Contact

Questions about this policy or your data rights? Reach out at privacy@islandquest.com